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FAQ

About

Dental IT Solutions – Demystified

Dental IT solutions—that’s our specialty. Medix Dental IT provides technology services for practices of all kinds, from general dentistry to orthodontics and oral surgery. To learn more about what we do, we’ve pulled together answers to the frequently asked questions about how we provide dental IT services, what types of dental practices we support and more.

Are you interested in personalized dental IT solutions from Medix Dental IT? Call (877) 885-1010 or contact us today!

Who do you work with?

We provide dental IT solutions to practices across the nation. 

Whether you practice general dentistry, orthodontics, oral surgery or another dental specialty, Medix Dental IT can work with you to develop custom dental IT solutions for your needs. Medix Dental IT serves practices of all sizes, including independent practices, group practice and dental service organizations.

Who don’t you work with?

We don’t seek relationships with dentists who view technology as a nuisance, waste of money or a one-size-fits-all solution.

Why choose Medix Dental IT?

Dental practices who work with us – whether dentists, orthodontists, oral surgeons and other dental specialists – tell us they choose Medix Dental IT because we respond promptly, keep their systems running smoothly, find security vulnerabilities other dental IT providers miss, protect their patient data and provide them with technology roadmaps, so they can budget for hardware, software and equipment upgrades.  

That’s why we call ourselves The Practice Protector. Our goal is to protect your practice against downtime, IT-related drama and cybersecurity threats. 

  • Specialists in Dental IT – We maintain a singular focus on dental technology. We learn, monitor and support a wide range of dental hardware, software and equipment – using that expertise when working with you to develop a roadmap for your practice’s IT infrastructure and in mitigating IT vendor issues.
  • Drama-free IT – We know patient care is paramount We hire and train our team to e knowledgeable and respond promptly, so IT issues don’t prevent you from offering best-in-class patient care.
  • Protecting Patient Data Like It Is Our Own – Costs for data breaches add up quickly – from legal fees and forensic analysis to regulatory fines, patient loss and reputational harm. That’s why Medix Dental IT uses security automation to monitor for needed system updates and suspicious activity, protecting you from malware, data breaches and HIPAA violations. (Ask about our complimentary cybersecurity assessment!)
  • Practice-level Personalization – Every computer system is unique. Medix Dental IT understands how one-size-fits-all solutions don’t fit practice needs or budgets. Our team works with you to develop a personalized technology roadmap that fits your practice’s needs, schedule and timeline.

How do you address issues that need onsite attention?

One of our superpowers is remote resolution. This means prompt service without disrupting staff or causing IT-induced drama. For situations that require onsite service, a Medix Dental IT expert will visit your office to provide timely solutions.

Why do I need an Onyx Partnership if my equipment is new?

The dental and technology industries are always changing. We keep your systems running at optimal levels with preventative maintenance, proactive security monitoring, unlimited tech support and warranty assistance. This protects your investment for as long as possible and keeps systems running efficiently.

Our Onyx Partnership also ensures your practice is up-to-date with the latest HIPAA compliance standards. An Onyx Partnership from Medix Dental IT provides dental IT solutions that go beyond equipment – unlimited, remote IT support as a subscription service. 

Do you cost more than other dental technology companies?

No. We haven’t found a dental technology company that matches our services and offerings, so it’s difficult to compare our value. Our goal is to provide guidance and protection through important practice investments to maximize your ROI.

In fact, through our Onyx Partnership you can reduce office downtime, keep staff happy, prevent unexpected maintenance costs and use our technology roadmap to budget for hardware, software and equipment upgrades. With one flat monthly fee, our Onyx Partnership makes it easy to budget for your practice needs. 

Will you work with my previously purchased systems and software?

Yes! We take a personalized approach to practice management software, imaging software and digital equipment. This means we recommend dental IT solutions based on our experience and feedback from nationwide clients. Whether you are looking to build a new practice or renovate your current systems, we can develop a personalized technology roadmap for your practice.

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