A Dental IT Company with a Superhero Team

Tom Terronez

Chief Executive Officer

Tom Terronez is a hands-on leader in the dental technology industry, committed to helping practices reach their efficiency and IT security potential. Since founding two tech companies in the early 2000’s (Medix Dental and Terrostar Interactive Media), he has become a nationally respected and increasingly sought-after expert in his field. His mission to help practices mitigate risk, protect patients, and maximize overall success has allowed dentists all over the country to embrace a new type of technology partner.

Tom’s philosophy is best likened to Benjamin Franklin’s sentiment, “An ounce of prevention is worth more than a pound of cure.” Accordingly, he enjoys regularly educating prominent dental universities, associations, and societies about proactively combating the critical cybersecurity threats that face our time. His ability to explain these complex topics in an accessible and inclusive fashion has allowed him to connect with both novice and expert audiences alike. Still, Tom’s time in the classroom is not always spent leading; he has attended executive education programs at both Stanford and Dartmouth College.

Outside of work, Tom and his wife, Brooke, enjoy traveling and value strong civic engagement. They volunteer and serve on multiple not-for-profit boards, and regularly sponsor a wide variety of goodwill efforts within their community.

Order and read Tom’s latest book contribution in the Wiley publication, Dental Practice Transition: A Practice Guide to Management.

Favorite nerdy indulgence

Video games. My latest and greatest is Call of Duty.

Favorite pizza

The Special from Angelo’s in Sterling, IL (it is perfect)

Celeb doppelganger

Russell Peters (who happens to be my favorite comedian)

Favorite summer activities

Driving, racing, and just about anything outdoors

What do you love about Medix?

The people. Our team and our clients seriously rock!

What's the most dangerous thing you've ever done?

Raced the Nordschleife in Nurburgring, and I'm definitely going to do it again.

Chris Jess

Chief Operating Officer

Medix Dental’s head nerd enjoys Happy Joes pizza, Christmas time, and wishes he could see the future. Chris and his wife Erika live in Le Claire with their three beautiful children.

Office nickname

MP. Don't ask me what it stands for.

Best part of the job

Being able to implement new technologies and software to make our client experience rock.

Dream car

Tesla Model S with autopilot... Come on, it has autopilot!

I'm happiest when:

I'm being goofy with my kids.

The most dangerous thing I've ever done

Sydney Bridge Climb

I <3 Medix because...

Our atmosphere and our team is phenomenal. Great people to work with.

Eric Jess

Chief Development Officer

When Eric isn’t going above and beyond for clients, you’ll find him Frisbee golfing, making a mean breakfast burrito, or planning his next skydiving trip. Eric graduated from St. Ambrose University in 2004, where he majored in Finance and played a mean game of basketball. Eric became a co-owner of Medix Dental in 2016, and currently oversees our Des Moines, IA, office. Eric loves spending downtime with his wife Lindsay and their two dogs, Herky and Stanzi.

I love technology because

It never ceases to amaze me.

Childhood nickname

Jester

Favorite summer activities

Frisbee Golfing, Sand Volleyball, Golfing

Favorite vacation

For our honeymoon, my wife and I decided to test the relationship off the bat and go on a long road trip. We visited New Orleans, Nashville, St. Louis and many random stops along the way.

Dream car

Piloted driving Audi A7

Let's end on a sappy note. What do you love about Medix?

Everything! I couldn’t ask for better co-workers and clients to work with every day. And nothing is better than hearing from clients about how happy they are with our team and services!

Shericka Battle

IT Support Specialist

With a strong passion for helping others, Shericka is our IT Support Specialist from Texas. Breakfast Tacos? Pasta? Cheesecake? The answer is yes, as these are some of her choice foods.
Receiving the first computer in the 8th grade, Shericka grew up surrounded by all things technology. Having strong tech-experience as well as a knack for listening, we are ecstatic to have Shericka on our the team!

A little-known face about me...

I love musicals

I am happiest when...

I am spending time with my family.

If I was stranded on an island & could only bring three items, I would bring...

A knife, fire starters and a portable water purifier.

If I won the lottery, I would...

Create a charity/nonprofit and do lots of traveling.

My dinner of choice is...

Pasta, any kind.

My favorite breakfast food is...

Breakfast tacos

Others would describe me as...

A good listener and someone who is always willing to help.

Alex Bishop

Director of Centralized Services

Alex is a lover of key lime pie and blueberry waffles. He has a hard time choosing between Mexican and Italian food, so eating both is the only correct option. Others would describe Alex as easy to get along with and relaxed; he’s happiest when everyone else is in a good mood. The best part of his job is working with kind and knowledgeable people.

Alex’s background is in a variety of IT roles, starting out by doing hardware repair and moving onward to the software side of things. He loves to tinker and the fact that there is always something new to learn in the technology field.

If I was stranded on an island and could only bring three items, I would bring...

A knife, sleeping bag, and a harmonica. I don't know how to play one but it sounds like a good way to pass the time.

A little known fact about me...

I was deployed to Afghanistan twice during my service in the US Army.

If I won the lottery, I would...

Open a cyber cafe/gaming shop. I love technology so I'd like to pass on the opportunity to others.

Anything else we should know about you?

I love all pets except for snakes. Sorry, snake people.

Brandon Bunnelle

Service Desk Technical Lead

Brandon is an avid gamer and loves all things technology. When he isn’t playing sweet riffs on his guitar, he is enjoying his time playing with his kiddos and wife. His nerdiest quality is that he likes to stream Runescape on Twitch. Something you might not know about Brandon by looking at him is that he used to play guitar and sing in front of 2,500 people every Sunday morning at church.

Brandon started out in IT helping nurses with their computers and training nurses on the software they would use to document patient care. He then moved on to becoming an IT Administrator for a mid-sized company with 5 locations in Ohio and Chicago. He was responsible for everything from end-user desktops, servers, to networking and configuration.

Basically I love technology because...

It's challenging and fun. I think if you dig deeper than technology, you would find that I am a huge problem solver and I just happened to latch onto the tech industry enjoying the wide range of potential issues that might arise.

Dessert? Yes, please! My fav is . . .

Anything dark chocolate

The best part of my job is...

Seeing the impact that I can have with a customer after an issue is resolved. Especially, if they have been dealing with this issue for a long time. IT never gets old.

A little known fact about me...

I enjoy many types of music except for country music.

If I won the lottery, I would...

Invest the money and do some good with it, helping out my community.

Others would describe me as...

smart, motivated, level-headed and honest.

Paul Cano

Service Desk Team Lead

Paul is an outgoing introvert who is reserved until you get to know him. He enjoys spending time with loved ones. Paul is interested in photography and a licensed drone pilot!

He has an appreciation for technology because it allows for so many conveniences around the world. His past work experience includes working at Geek Squad, fixing computers, and interacting with clients. The best part of his job at Medix is the awesome team he works with.

Dessert? Yes, please! My favorite is...

Donuts

If I was stranded on an island and could only bring three items, I would bring...

A global telephone for emergency calls. A machete. Fishing rod.

If I won the lottery, I would...

Pay off my student loans! Then buy a lot of camera equipment.

Uriel Cerqueda

Systems Administrator

Uri is passionate about helping our partners and loves assisting when times get tough. When he’s not working hard in our office, you can find Uri spending time with his family, making music, and hanging out with friends.

Nicknames I have are . . .

Uri or Oods.

The best part of my job is . . .

The entire team, it's like a big family!

My dinner of choice is . . .

Tofu, mashed potatoes, and broccoli.

If I was stranded on an island and could only bring three things, I would bring . . .

A survival book, a coat, and matches.

Dessert? Yes, please! My favorite is . . .

Gluten-free Oreos

Jeffery Cook

Systems Engineer

Jeffery is our resident tech wizard with a side hustle in woodworking. When he’s not making technology work like magic, he’s busy turning blocks of wood into masterpieces (or at least something that resembles furniture). His love for technology comes from its ability to make life easier—giving us all more time to relax, unwind, and pretend we don’t have a million things on our to-do lists. Whether he’s coding or crafting, Jeffery’s all about creating more time for the things (and people) that matter most.

Dessert? Yes, please! My fav is...

Strawberry pie.

Basically, I love technology because...

It makes people's lives and jobs easier. Which provides more time with our loved ones.

If I was stranded on an island & could only bring three items, I would bring...

Kindle, solar charger, and a tent.

Others would describe me as...

Talkative and sociable.

If I won the lottery, I would...

Buy a house, pay off my debt and donate the rest.

Misti Crabtree

Customer Service Representative

Misti has a fierce love of animals and family time. During her off hours, you would find her curled up on the couch reading a good Sci-Fi book or watching with her family. Misti couldn’t decide which movie was her top pick, the Hunger Games series or Pretty Woman, both great choices.

A little known fact about me...

I met my husband online in a Yahoo chat room called 20 Somethings. Internet dating was so not a thing back then. He surprised me after about a month of talking, by showing up in my town to meet me in person. After that, we took turns making the trip for a few weekends until he told me to either move in with him or it wouldn't work so far away. 3 days later, we were living together and have been together ever since!

Basically, I love technology because...

I love technology because it is always challenging me to learn more than I already know about it, and is always changing. In addition, it helps my family and I stay close with us living states apart.

Dessert? Yes, please! My fav is...

I am definitely a sweets person, but if I had to choose just one, I would say cheesecake is my favorite.

If I was stranded on an island & could only bring three items, I would bring...

A machete, matches and a fishing pole

If I won the lottery, I would...

I would send my children to college, buy a large building so that my daughter, with her extremely compassionate heart, could rescue all the animals she possibly could, build many tiny homes for our veterans and of course put the rest away for rainy days

Others would describe me as...

My family and friends have always said some of these things when describing me. That I am caring, loving, outgoing, fun, ditzy, and a little crazy.

The best part of my job is...

I love it all, especially the fact that they are extremely family oriented! I can't leave out that I really enjoy making our client's frustrating situations a little less stressful and helping out the techs when I can!

Hank Crocker

IT Support Specialist

Henry, aka Hank, is often described as introverted, detailed, personable and a good worker. He loves to be exposed to different setups and coming up with new solutions, which makes him a perfect fit for working on the Server Desk team at Medix!

A little known fact about me . . .

I was a competitive swimmer growing up.

My favorite breakfast food is . . .

French toast

Basically, I love technology because . . .

The versatility

My dinner of choice is . . .

Buffalo chicken

I am happiest when . . .

I am submerged in my interests.

George Deane

IT Support Specialist

Who has never tried Pop Tarts? Our IT Support Specialist, George, has never-ever tried a Pop Tart…
Ok, now that we’re past that, let’s get into the meat and potatoes.

Hailing from the State of Louisiana, George is happiest when he’s with his family and friends. If he were to win the lottery, he would purchase homes for his family and donate the rest to his favorite charity. Very honorable.
Others would describe George as very friendly and a straight shooter… This transparent, caring, and knowledgeable personality is greatly welcomed here as an integral part of Medix!

Basically, I love technology because...

It is the root of the modern world! Without tech, our world would be unrecognizable and severely uncollaborative. Having strong technical knowledge ensures a lifelong place for me in this ever-changing technical landscape.

Dessert? Yes, please! My fav is...

Bread pudding with rum sauce!

If I was stranded on an island & could only bring three items, I would bring...

Satellite phone, guitar and sunscreen!

My dinner of choice is...

Vietnamese Pho, the greatest soup on planet earth!

The weirdest job I've ever had was...

Wood planer - Before my IT career, I was chucking wood into a machine planer for a lumber sourcing company.

Catherine Dibblee

Customer Service Representative

The head of our Spaghetti Policy, Catherine Diblee doubles up as our Customer Service Representative. Described as interesting and funny, Catherine is happiest when she’s with her family. When asked about her passion for tech, she states it roots from the ever growing/changing nature, and its ability to allow for connection with others and our niche fandoms. She brings a wealth of experience to Medix, and we are lucky to have her quirky energy on our team!

Dessert? Yes, please! My fav is...

Pumpkin Custard Pie or anything my sister-in-law prepares- she is an excellent baker.

If I was stranded on an island & could only bring three items, I would bring...

My weighted blanket, my dog Peach, and my other dog Muffin.

If I won the lottery, I would...

Pay off my house, contribute to my son's after high school fund, and invest. Nothing fancy- just comfortable.

My favorite breakfast food is...

Coffee- I drink Javy coffee so it has the protein since I do not care for breakfast foods.

The best part of my job is...

Working here!

The weirdest job I've ever had was...

I sold bologna on a stick at the PA Renaissance Faire while I was in high school.

Alyssa Dominacki

People Operations Manager

Alyssa is outgoing and bubbly. She always makes sure everyone in the room is comfortable and having a good time! In her spare time, she loves to recreate neat crafts she sees with her own “spin”.

As our People Operations Manager, she stated that the best part of her job is being able to help people along their career journeys and finding them their dream job!

Dessert? Yes, please! My favorite is . . .

YES! I am a sweets lover! My favorite is peanut m&ms or monster cookies.

I am happiest when . . .

I am spending time with my family, drinking wine, or crafting!

I love technology because . . .

Of all of the problem-solving opportunities. There are so many inefficiencies that technology can easily resolve.

If I was stranded on a desert island and could only bring three things, I would bring . . .

Wine, chocolate, and an umbrella!

My dinner of choice is . . .

Enchiladas.. yum!

Aaron Drenter

Systems Engineer

Aaron has a love for technology because he loves to solve problems, and loves the history of computers! He worked at a computer repair shop for about six years and received a degree in desktop support. Aaron is a family man who loves sushi and chocolate!

A little-known fact about me is . . .

My favorite pop album is Fergie's The Dutchess.

I am happiest when . . .

I am working on something and my wife is just hanging out with me.

If I won the lottery, I would . . .

Pay off my mortgage and start a business.

Others would describe me as . . .

Someone who always has to be working on something.

If I won the lottery and could only bring three things, I would bring . . .

A desktop computer (the whole setup, is that cheating?), a space heater, and a picture of my wife and kids.

Chris Dudek

Junior Systems Administrator

Chris is an outgoing, friendly and incredibly knowledgeable Jr. Systems Administrator. He is not only an avid Dallas Cowboys fan, but also a social introvert who is willing to go out of his way to help where and when he can. Chris is happiest when he is relaxing with family or friends, or while playing video games on his computer.

Basically, I love technology because...

I'm constantly learning new programs and hardware.

Dessert? Yes, please! My fav is...

Strawberry Cheesecake.

if I was stranded on an island & could only bring three items, I would bring...

a machete, some toilet paper, and a tent.

If I won the lottery, I would...

Buy an island and disappear.

The best part of my job is...

Helping clients and team members resolve issues.

The weirdest job I've ever had was...

Sorting pencils in a pencil factory

Janel Faber

Executive Sales Assistant

Energetic and always ready to help, Janel is our Executive Sales Assistant. Being one of five children, she was given the nickname of Janelley Bean…. Like Jelly Bean… Classic. She is drawn to technology due to its endless possibilities and how there’s always more you can learn. Her zeal and curiosity is much appreciated here at Medix!

I'm happiest when...

I'm traveling

If I was stranded on an island & could only bring three items, I would bring...

My laptop, a blanket, and some snacks

My favorite breakfast food is...

Bagel & Cream Cheese

Others would describe me as...

Energetic

Dessert? Yes please! My fav is...

Cheesecake with strawberries

My dinner of choice is...

Steak and Mashed Potatoes

The best part of my job is...

The people I work with!

Jason Finklea

Onsite Engineer

Jason, or as some call him – J, is a positive breath of fresh air! He is extremely motivated and loves technology because of the innovation it provides. He loves to help others and comes to Medix with various tech experiences, including dental IT!

A little-known fact about me is . . .

I learned how to play the piano completely by ear!

Dessert? Yes, please! My favorite is . . .

Cookies n Cream, or cookie dough ice cream!

If I was stranded on an island & could only bring three things, I would bring . . .

a package of vegetable seeds for growing food, a water filter for freshwater, and a knife to craft tools.

My favorite breakfast food is . . .

A bacon, egg, and cheese croissant sandwich!

If I won the lottery, I would . . .

Pay off all my bills; buy a nice home and car; obtain a pilot's license and fly around the world for humanitarian purposes.

Kfir Fisher

Onsite Engineer

Coming soon!

Meghann Frazier

Accounting Lead

Meghann, nicknamed Megs, Meggo, or Schmeggo, is a bit shy at first but once you get to know her she is a fun-loving mom who enjoys spending time with family. She has been in the accounting field for a little over 10 years, with a special focus on working with small businesses. Her favorite part of the job is working with great people!

Basically, I love technology because...

It just makes life easier all around!

My dinner of choice is...

Anything with meat and mashed potatoes.

Dessert? Yes, please! My fav is...

Brownies.

If I won the lottery, I would...

Send my parents to Ireland, then I would buy a new house and travel.

If I was stranded on an island & could only bring three things, I would bring...

My phone, sunscreen (I burn), and my family.

Zac Freymann

Lead IT Prep Specialist

A true nerd at heart – we are lucky to have Zac on our team! When Zac isn’t assisting our awesome clients, he enjoys spending quality time with his wife, family, and cats Jackson and Ella.

Little known fact:

I'm one of five children

Best Halloween costume I've pulled off:

Inflatable sumo wrestler

Favorite hobbies:

Disc golf, hiking and kayaking

Best Part of My Job:

Helping people when they are struggling.

Chris Greene

Service Desk Team Lead

Chris is an avid dessert lover, who was originally supposed to go to college for art, but the technology field stole his heart. His nickname is the “Greene Machine” that has stuck with him since childhood. He certainly is a “machine” in being able to efficiently troubleshoot and navigate through technology issues.

Basically, I love technology because...

It's the future... who doesn't love tech? Onward and upward! Tech makes everything better, so as long as it is used to better mankind.

Dessert? Yes please! My fav is...

If it has sugar, I will be just fine!

I am happiest when...

When everything is running smoothly.

If I were stranded on an island & could only bring three items, I would bring...

Water purification, multi-tool equipment, and binoculars.

If I won the lottery, I would...

Depending on the amount, pay off debt, the get multiple revenue streams running, invest in assets and become an investor/broker.

My dinner of choice is...

Ribeye, bring me all of the smoked meats!

Others would describe me as...

Happy, analytical, quick-learner, willing to work, helpful, understanding, and humble.

The best part of my job is...

Helping someone else and alleviating their frustrations.

Kayla Gunter

Project Coordinator

Kayla brings so much positive energy to our team. She also comes with many nicknames, such as Kayler, Kaybert, Kayla May and often tells people “bless your heart”. Kayla is happiest when her family and friends are happy and thriving.

A little known fact about me...

I love photography. Every picture has a story!

Basically, I love technology because...

The possibilities are truly endless!

Dessert? Yes, please! My fav is...

Turtle Cheesecake.

If I was stranded on an island & could only bring three items, I would bring...

Tent, bug spray and mascara.

If I won the lottery, I would...

Buy a farm.

Others describe me as...

Outgoing, funny, honest, and compassionate.

The best part of my job is...

The people!

Omar Guzman

IT Support Specialist

Omar is a nerd at heart who loves helping our partners and problem solving. When he’s not brightening up the halls in our office, you’ll find Omar chilling with a good videogame or group of friends.

Nicknames I have are . . .

The Guz

If I won the lottery, I would . . .

Pay off my Student Loans and travel the world with anything left over.

If I was stranded on an island and could only bring three items, I would bring . . .

A good knife, emergency radio, and a good book.

Others would describe me as . . .

Quiet and reserved.

I am happiest when . . .

I am hanging out with friends, or alone at home.

Abbie Hingstrum

Business Manager

Want to know something most don’t know about Abbie? She dislikes most breakfast foods and spent years of her life only eating buttered toast with Nesquick chocolate (powered version) milk!

Abbie came to Medix from a Federally Qualified Health Center where she worked in operations. She shares that the work was very rewarding and helped her better understand what goes on behind the scenes in the dental field.

At Medix, we appreciate everything she does behind the scenes to help us operate so smoothly!

Basically, I love technology because . . .

It's constantly changing. It increases efficiency in my personal and professional life. It helps me to maintain connections with friends and family near and far.

Dessert? Yes, please! My favorite is . . .

Oreo cookie shake

I am happiest when . . .

I'm in the mountains hiking with my husband and sons, Ronan and Miles.

My dinner of choice is . . .

Thai food!

The best part of my job is . . .

The Medix team! We have an incredible group of individuals that I genuinely enjoy working with.

Jeremy Kelly

IT Support Specialist

Jeremy is known for being a patient person who can occasionally talk too much (his words, not ours!). We are glad that he likes to talk because we learned he can make a “bomb” sausage, egg, and cheese biscuit! And yes, we intend to confirm this statement is in fact true.

Jeremy has a love for technology because it enables things we never thought possible. He loves being in a field that he feels comfortable in.

Dessert? Yes, please! My favorite it . . .

Cheesecake

I am happiest when . . .

I'm playing a game (or streaming!).

If I were stranded on an island and could only bring three things, I would bring . . .

A hatchet, a distillation kit, and a flint.

My dinner of choice is . . .

Lasagna

The weirdest job I have ever had was . . .

Gamestop

Whitney La Mont

Partner Success Manager

Whitney is our bubbly and outgoing Partner Success Manager. When she isn’t playing one of her favorite European-style board games… such as Lords of Waterdeep, Wingspan, Carcassonne, Catan, 7 Wonders, or Gloomhaven… she is helping our wonderful Partners.

A little known fact about me...

During my high school years, I was involved in the school band and played several instruments, including flute, piccolo, and tuba.

Basically, I love technology because...

Of the endless possibilities it offers. I learn something new every day because it constantly evolves and advances. I also enjoy managing my entire house right from my phone. It’s amazing to have all that power at my fingertips.

Dessert? Yes, please! My fav is...

I’m not a sweets lover. Crazy, I know. If I eat dessert, it’s usually strawberry ice cream.

If I stranded on an island & could only bring three items, I would bring...

A good book, preferably anything about true crime, a beach towel, and a satellite phone to call for help when I felt like my beach “vacation” was over.

If I won the lottery, I would...

I would buy a farm in the mountains and create an animal sanctuary.

The best part of my job is:

Working with an incredibly talented and driven team of individuals who constantly push me to be my best. The collective skills and knowledge of the Medix team are unparalleled, and I am constantly inspired by their dedication and passion for the work that we do. It’s a privilege to be part of such an exceptional team, and I feel grateful for the opportunity to learn and grow alongside them every day.

Todd Lemons

IT Support Specialist

Todd is an IT professional through and through – he’s happiest when “everything is working.” Todd admires technology because it augments human communication, expression, and ability. He enjoys helping people solve problems and learning something new every day.

Todd’s first official IT job was at the consulting firm, Netlinux. He has installed a few thousand cable modems, held technical positions with organizations of a variety of sizes, and performed technical support for small business clients for over three decades. In addition to his IT background, Todd used to co-host a radio show.

If I won the lottery, I would...

Set up my family and friends, and buy a bunch more computers.

Dessert? Yes, please! My favorite is...

Chocolate and peanut butter ice cream.

Anything else we should know about you?

I don't eat anything with noodles in it.

Andrew Lewis

IT Support Specialist

Andrew, often known by the nicknames “Redbeard” or “Mandrew,” has a passion for technology that stems from his love for puzzles and problem-solving. He believes there’s always something new to learn in the tech world. A little-known fact about Andrew? He was actually on the set of Conair for a few scenes!

Basically, I love technology because...

I love puzzles and thinking through problems. There is always something to learn when it comes to tech!

My dinner of choice is...

I'm always down with sushi!

My favorite breakfast food is...

Probably pancakes with a breakfast hash.

Others would describe me as...

Someone who laughs a lot!

The best part of my job is...

The people I work with and everything there is to learn!

Daniel McCrea

T3 Support Specialist

Completing the trio of Daniels, we have “D-Mac”! Our T3 Support Specialist and lover of Oreo cheesecake. A veteran of the IT field, Daniel has a specialty in networking.
Finding joy in the gym, he also balances out work and fitness with some classic play of COD (Call of Duty for those unfamiliar). In addition to hobbies, Daniel loves the constant evolution of tech and the continuous ability to progress and learn. We strongly support his journey of growth, as Daniel specializes in supporting you!

Basically, I love technology because...

It is always changing so there is always something to learn.

Dessert? Yes, please! My fav is...

Oreo Cheesecake from Cheesecake Factory. You can never go wrong with it...

My dinner of choice is...

Louisiana Chicken Parmesan from the Cheesecake Factory.

My favorite breakfast food is...

Chocolate Chip waffles or fresh toast.

Nicknames I have are...

D, D-Mac, Swole

The best part of my job is...

Being with a group of people who love technology as much as I do.

Mary McCreery

IT Support Specialist

Mary is a tech enthusiast who thrives on the thrill of change—just like technology, she’s always evolving! When she’s not diving into the latest tech trends, you can find her on a delightful dessert adventure. Her motto? “Dessert? Yes, please!” with a special place in her heart for ice cream.

I am happiest when...

Trying new foods or having a cup of coffee.

If I was stranded on an island & could only bring three items, I would bring...

A hammock, food, a solar powered satellite phone to call for help.

If I won the lottery, I would...

Buy a vacation house in Hawaii.

Others would describe me as...

Highly caffeinated.

The best part of my job is...

Meeting new people and helping others understand technology.

Sarah Meade

IT Service Coordinator

Sarah is our bubbly and outgoing IT Service Coordinator. During her free time, you can find her curling up with a good book. Her favorite type of books to read are Sci-fi novels because they usually have some thrilling adventures. When she isn’t reading through some of her favorite book adventures, she is making her own adventures outside, where she enjoys horseback riding or hiking.

A little known fact about me...

I love classical and country music.

Basically, I love technology because...

The industry is constantly evolving, so there are always more things to learn.

Dessert? Yes, please! My fav is...

Tiramisu or cheesecake.

I am happiest when...

I can be outside and hanging out with friends.

If I was stranded on an island & could only bring three items, I would bring...

Fishing pole, machete, and a first-aid kit.

If I won the lottery, I would...

Buy a house (nothing big, just a modest house with some property) and invest the rest.

My dinner of choice is...

Sushi or any type of Asian cuisine.

Others would describe me as...

Energetic, bookworm, and outgoing.

The best part of my job is...

Getting to learn more about the backend within IT. I've always been more of a front-end person, so being able to learn and develop my skills on the back-end is great!

The weirdest job I've ever had was...

Trophy Assembler

Dave Montag

Director of Partner Engagement

Dave is known for being compassionate, caring, and honest. He enjoys eating a slice of Slugger’s sausage pizza or spending time with the people he cares about. To Dave, the most rewarding part of his job is getting to know clients to better understand their needs.

Before Medix, Dave spent sixteen years as co-owner of an IT business in the Quad Cities. This experience helped him gain a genuine appreciation for the relationships between clients and IT. He values technology because it is often used to bring people together.

If I was stranded on an island and could only bring three items, I would bring...

1. My Family (counts as 1, right?) 2. Water desalination supplies 3. Fishing gear

A little known fact about me...

I won a new car at the age of 5.

Dessert? Yes, please! My favorite is...

Kilwin's Sea Salt Caramel ice cream in a waffle cone.

Amy O’Bryan

IT Support Specialist

Doubling up as a rodeo and tech expert, Amy is our IT Support Specialist out of Oklahoma. Working in the IT field for 20+ years, Amy loves technology because “it makes your life better : )”. We tend to agree, as her favorite part of her role is getting to help others.
We love having Amy, her friendliness, humor, and expertise as a core part of our team!

A little known fact about me...

I have been on the Old Fort Days Rodeo Committee for 15 years.

Dessert? Yes, please! My fav is...

Red velvet cake or egg custard pie, but any cake will do.

I am happiest when...

Sitting on the couch reading a book or spending time with family.

If I was stranded on an island & could only bring three items, I would bring...

cell phone, laptop, and sunscreen.

If I won the lottery, I would...

Like to travel more.

Chris Page

Remote IT Technician

Chris spent about 2 years doing IT work for a forensics firm! Before that, he worked in various customer service and IT positions, including working as a math tutor at his college. Others describe him as quiet and hardworking!

When he is not working you can find him relaxing with a good game.

A little-known fact about me is . . .

I used to play the flute in my high school marching band.

Dessert? Yes, please! My favorite is . . .

Ice cream, specifically chocolate chip cookie dough from Turkey Hill.

If I won the lottery I would . . .

Focus more on my hobbies. I'd pick up video game streaming and maybe try creative writing.

The best part of my day is . . .

Knowing that I've made a positive impact on someone's day.

Jeremiah Perez

Systems Engineer

Do you hear that guitar-riff? Is that Eric Clapton? Santana? Nope. It is our very own IT Support Specialist, Jeremiah. A man of some serious gifts, Jeremiah not only plays the guitar, but also plays the piano and loves to sing.
When not surrounded by his tunes, you can find Jeremiah gaming, chilling with some cheesecake, or being present by enjoying a nice breeze.

Basically, I love technology because...

It defines our very existence. Technology isn't always what we picture in our mind when we see the word. It's more than a cell phone or a computer, it represents human progression.

If I was stranded on an island & could only bring three items, I would bring...

a Starbucks store, my gaming computer, and my star wars movie collection. My fiancé is not an item, but I'd love if she could come along on this stranded vacation. We don't get to get away very often.

If I won the lottery, I would...

Tell no one. I would pay off my parent's house and my Fiancé's parent's house. I would buy us a reasonably priced home and put the rest away, living off the interest it provides.

My dinner of choice is...

A sub with fresh mozz, spinach, cucumbers, banana peppers, and meat of my choice.

Nicknames I have are...

JJ, Jerry, Jay, Jerm

The best part of my job is...

Helping those who need it.

Justin Porter

Onsite Engineer

Collector of graphic socks and vintage vinyl records, Justin is our Onsite Engineer out of Iowa. Growing up, Justin would run the A/V systems at his local church. His passion furthered, as he joined Best Buy’s team in sales, and then eventually tech. What he loves most about technology is that ‘it brings the future to us’. . . Justin gets to bring the future to you, as he installs cutting-edge tech into your dental practice.

When asked for the favorite part of his job, he responded with ‘Getting to know that I am making a difference’ . . . Well, Justin makes a big difference for us with his resourceful, helpful, optimistic attitude.

Dessert? Yes, please! My fav is...

fried ice cream and an apple koek from Jaarsma's bakery.

I am happiest when...

I am with my family and friends.

If I won the lottery, I would...

Pay off my family's debt make sure my wife's and my siblings are stable and donate whatever I don't need.

My dinner of choice is...

Fried sushi served with some hot sake and raspberry iced tea.

My favorite breakfast food is...

An omelet served a la carte, some hash browns, sausage, and baked beans with toast, with a cup of coffee with French vanilla creamer.

Dayton Powell

Service Desk Team Lead

Dayton or Potato as some call him loves technology because “it’s the way of the future”. He enjoys working on the Service Desk team because he enjoys interacting with our partners and learning how to resolve unique issues!

Dayton loves a good ribeye steak, hanging out with his friends, and is a huge Alien (franchise) fan!

The weirdest job I've ever had was . . .

Working in a -30 degree freezer stocking shelves.

Dessert? Yes, please! My favorite is . . .

Red velvet cheesecake

If I won the lottery, I would . . .

Store it in multiple accounts living off of interest.

My favorite breakfast food is . . .

Pancakes

If I was stranded on an island and could only bring three items, I would bring . . .

Duct tape, zippo lighter, and a crossbow.

Mike Powell

T3 Support Specialist

Calm, genuine, and technical, Mike is our IT Support Specialist out of Georgia!
Mike finds passion for all things tech due to the constant affects it has on society, but also the never-ending novelty of its creation. He would love to eventually migrate to a lake house, with dreams of gaming, boating, and traveling from there.
When it comes to strength, Mike has plenty, but finds a niche with explaining complex situations to a diverse audience. This requires heavy attention-to-detail, as well as a high-level awareness of what needs to be communicated.
An integral part of our team, we are thrilled to have Mike here at Medix!

Basically, I love technology because...

As someone who's absolutely fascinated by technology, I can't help but marvel at its sheer impact on our lives. Whether it's making our day-to-day tasks a breeze or connecting us with people from all corners of the globe, tech is like a magic wand that keeps on giving. I'm all about diving into the latest gadgets, exploring cool new software, and finding ways to use tech to solve everyday problems. With a hunger for discovery and a genuine excitement for what's next, I'm always on the lookout for the next big thing that'll shake up our world.

If I won the lottery, I would...

If I won the lottery, you'd find me living the dream at my lake house, soaking up the sun while boating, indulging my passion for gaming, and jet-setting across the globe. Adventure awaits, and I'm ready to dive in headfirst!

Others would describe me as...

People would describe me as laid-back and effortlessly easy to get along with. I thrive on keeping things relaxed and enjoy building genuine connections with others. Life's too short to stress, so I embrace each moment with a calm demeanor and an open heart.

Summary of past work experience, awards, etc.

Over the past 5 and a half years, I've immersed myself in the dynamic world of technology, exploring various roles that have enriched my skill set and knowledge base. My journey began in IT Support, where I honed my problem-solving abilities and gained hands-on experience troubleshooting technical issues. Transitioning into Tech-Writing & Training, I found my niche in effectively communicating complex concepts to diverse audiences, empowering users with the knowledge they need to thrive in the digital realm. As a Supervisor and later Manager of End User Technology and Access Management, I led teams with a focus on enhancing user experience and ensuring secure access to essential resources. Along the way, I've garnered valuable insights and accolades, fueling my passion for driving innovation and excellence in the tech field.

Jenna Ross

Director of Professional Services

Jenna comes to Medix with over ten years of marketing experience in various industries. She specializes in digital marketing and loves to be creative in and outside of work.

Basically, I love technology because . . .

It's forever evolving which keeps us on our toes!

I am happiest when . . .

I am with my crazy family.

Others would describe me as . . .

Laid-back and honest.

My dinner of choice is . . .

I could live off Mexican food.

A little known fact about me . . .

For those that don't know me, I am a wonderful mix of Greek and Irish!

Christopher Seeger

Onsite Engineer

Chris comes to us with experience in restaurants, a package store, security systems, and IT. He loves technology because it’s connecting people in so many ways!

He says others would describe him as polite and helpful – and we couldn’t agree more! Chris is a natural problem solver and a great asset to the Medix team!

A little-known fact about me is . . .

I lived in the Philipines for 4 years.

Dessert? Yes, please! My favorite is . . .

Mint chocolate chip ice cream

If I was stranded on an island and could only bring three things, I would bring . . .

Bug spray, waterproof matches, and a fishing pole.

If I won the lottery, I would . . .

Donate most, invest some and live off the rest.

My dinner of choice is . . .

Homemade mac and cheese!

Grant Slaby

IT Prep Engineer

Don’t let Grant’s quiet nature fool you, he is an absolute machine back in our “prep room”, making sure everything is prepped correctly and efficiently for our partners. Cast Away must be Grant’s favorite movie because when he was asked “If you were stranded on an island & could only bring three items, what would you bring?” He responded, “A mirror so I won’t forget how good looking I am, a volleyball, and some paint.

A little known fact about me...

I have a few gray hairs on my head.

Basically, I love technology because...

I'm constantly learning new things.

Dessert? Yes, please! My fav is...

Apple Crisp

I am happiest when...

I'm around the people I care about the most.

If I won the lottery, I would...

Buy a ridiculous amount of shoes.

Others would describe me as...

Quiet, Witty, and Easy-going.

The best part of my job is...

Getting to work with my amazing Medix team members!

Matthew Strauch

IT Support Specialist

Coming soon!

Daniel Terronez

Accounting Associate

Dan is known for being goofy, loyal, and maybe a little bit wild. His favorite foods are Casey’s breakfast pizza (“hands down”), carne asada tacos (“pretty dope”), and anything with ice cream on top. He is happiest when on a wrestling mat or being smothered by a bunch of pug puppies.

Dan admires technology because it parallels life – constantly changing and evolving. His favorite part about working at Medix is the environment. Everyone is so energetic and friendly. To him, this makes the days in the office go by quickly.

Nicknames I have are . . .

Deez & Nacho

If I was stranded on an island and could only bring three items, I would bring . . .

A book on survival, a picture of my family, and a backpack.

The weirdest job I've ever had was . . .

I did various tasks for a funeral home. It actually wasn't all that weird.

Jimmy Terronez

Lead Systems Engineer

Don’t let the muscles fool you; our gym rat Jimmy has a heart of gold. Outside of working and lifting weights, you’ll find him hanging with friends, surfing Netflix, or polishing his recently earned diploma from University of Northern Iowa.

My best Halloween costime

In 2013, I was a half-turned werewolf (colored contacts, fangs, claws). I looked awesome!

Why did you come to Medix?

Because of the great team!

My perfect pizza

A very spicy taco pizza

Favorite nerdy indulgence

Technical specs of cars & talking about them.

Summer hobbies

Disc golf, swimming, and longboarding

Bet you didn't know

I can do some voice impressions

Eric Utz

IT Support Specialist

Eric loves to help our partners resolve their issues. He says he loves technology because it always presents a new challenge! Eric comes to us with a background in desktop support for a college and an MSP supporting car dealerships.

If I won the lottery I would . . .

Pay off my mortgage and travel.

My dinner of choice is . . .

Lasagna

Dessert? Yes, please! My favorite is . . .

Apple dumpling cake

I am happiest when . . .

Surrounded by family and friends

Santia Vacius

Project Coordinator

Helpful and result-driven, Santia is our Project Coordinator from Florida. Nicknamed Tia by those close to her, she is happiest when her children are smiling.
Santia loves the tech world due to its creative possibilities and its’ ability to improve connections to the world around us. She says the best part of her job is the Medix Culture, but we really appreciate the caring-nature and uplifting attitude she brings to our team.

A little known fact about me...

I'm Haitian

Dessert? Yes, please! My fav is...

Rum pound cake, Caribbean

If I was stranded on an island & could only bring three items, I would bring...

A hunting knife (machete), water canteen & some type of fire starter.

If I won the lottery, I would...

I would create and run different charities around the world, but a lot of them would focus on restoring the Island of Haiti's economic growth, poverty reduction, food security, educational system and other focus areas.

My dinner of choice is...

I have two: Haitian Legume Stew with Oxtails & crab with Diri Blam (White rice) Brown Sospaw (Brown Beans) or Steak with Garlic mashed potatoes, seafood mac & cheese and green beans.

My favorite breakfast food is...

Haitian Style Grits with fried lobsters/shrimp and a side of fruit.

Others would describe me as...

Helpful & Empathetic.

Jenn Wagner

CEO Assistant

Self-proclaimed kid at heart, Jenn is our CEO Assistant. Happiest when making memories with family, you can find Jenn riding bikes & scooters, as well as playing video games with her kids. If she was stranded on an island with a three-item allowance, she would bring a SEALED barrel full of trail mix (with extra nuts for protein), a fire starter, and a large tarp…. You can tell some thought went into this. When not stranded, she is a fan of hibachi steak and apple pie.

We appreciate Jenn’s great attention to detail, as well as her care, honesty, and courage. Go Jenn!

Basically, I love technology because...

It is always advancing. With advance comes challenge & new learning opportunities. I love a good challenge plus, once you figure it out you feel pretty great.

If I won the lottery, I would...

Never tell anyone but there would be signs.

My favorite breakfast food is...

Starbuck's Bacon, Egg & Gouda sandwich.

Nicknames I have are...

Jenny.

The best part of my job is...

Spreadsheets, organization & People!

Sally Ware

Procurement Specialist

Same Day Sally (as we like to call her) is one creative lady in and outside the workplace! She comes to us with 10 years of procurement experience and 8 1/2 years of experience in logistics and project management.

When we asked her what the best part of her job is Sally replied, “Medix Culture. We are a talented group and it’s a pleasure working with everyone here.”

The weirdest job I've ever had was . . .

Being a monument artist.

My favorite breakfast food is . . .

Biscuits & gravy though I don't eat it often because my waistline would hate me.

If I won the lottery, I would . . .

I'd get that house in the country with plenty of room for animals. Maybe get into alpacas.

I am happiest when . . .

I'm surrounded by my friends or family enjoying our mutual interests. Hiking, bike rides, kayaking.

If I was stranded on an island and could only bring three items, I would bring . . .

Knife Flint/steel A knitting kit

Jackelyn Watson

Lead Partner Success Manager

Jackelyn is outgoing, organized, and known for being a team player. She’s always happy to help others, and if you’re looking for an organization hack, she’s your go-to gal. Jackelyn is a HUGE baseball fan, and her favorite team is the Atlanta Braves although she enjoys her son’s little league just as much!

The weirdest job I've ever had was...

I was a telemarketer for a whole summer when I was 15 years old.

The best part of my job is...

Working with our partners. I love people - getting to know them, learning about them and helping them.

If I won the lottery, I would...

Buy an RV and travel the world. There is so much to see and most people only get to see a tiny piece of the world.

Dessert? Yes, please! My fav is...

Jello no-bake cheesecake. Without the crust...so pudding but so much better!

I am happiest when...

Life is too short to be anything but happy, but I would say I am happiest when I am with my family and friends. Being productive also makes me super happy!

Abby Williams

IT Service Coordinator

Meet Abby, our IT Service Coordinator! Known for her passion for technology, she thrives on the constant opportunity to learn something new every day. Abby’s love for knowledge extends beyond her role at Medix—she believes that staying curious is key to both personal and professional growth. When she’s not solving tech challenges, you can find her spending quality time with her family, friends, and beloved dog (and member of our bark squad) Avie.

Basically, I love technology because...

There is always something new to learn.

Dessert? Yes, please! My fav is...

Anything chocolate! Brownies and ice cream have to be my favorite.

If I won the lottery, I would...

Open an animal sanctuary.

My dinner of choice is...

Sushi! Always sushi.

Others would describe me as...

An extroverted introvert!

Jennifer Wold

Shipping & Receiving Specialist

Jennifer is our easygoing, multi-talented techie who will go above and beyond to help others. Jennifer’s weirdest job that she has had was as a manager of a store called Pocket Change park where she had to make funny announcements for the Virtual Reality roller coaster ride. One thing we can say about Jennifer, is that we are so glad she’s along for the ride here at Medix!

A little known fact about me is...

I like things well organized. I have everything on my desk in certain filing with labels.

Basically, I love technology because...

There is so many things that you can learn from it. It's always advancing.

Dessert? Yes, please! My fav is...

Cookies!! My daughter calls me the cookie monster

I am happiest when...

I can relax in my lazy boy recliner and put my feet up.

If I was stranded on an island & could only bring three items, I would bring...

First aid kit, flint stones, knife.

Others would describe me as...

Easygoing and goes above and beyond to help someone out.

The best part of my job is...

The connection we have with all the employees. If you run into an issue we all pitch in help each other out.

Our Team

Tom Terronez

Chief Executive Officer

Chris Jess

Chief Operating Officer

Eric Jess

Chief Development Officer

Shericka Battle

IT Support Specialist

Alex Bishop

Director of Centralized Services

Brandon Bunnelle

Service Desk Technical Lead

Paul Cano

Service Desk Team Lead

Uriel Cerqueda

Systems Administrator

Jeffery Cook

Systems Engineer

Misti Crabtree

Customer Service Representative

Hank Crocker

IT Support Specialist

George Deane

IT Support Specialist

Catherine Dibblee

Customer Service Representative

Alyssa Dominacki

People Operations Manager

Aaron Drenter

Systems Engineer

Chris Dudek

Junior Systems Administrator

Janel Faber

Executive Sales Assistant

Jason Finklea

Onsite Engineer

Kfir Fisher

Onsite Engineer

Meghann Frazier

Accounting Lead

Zac Freymann

Lead IT Prep Specialist

Chris Greene

Service Desk Team Lead

Kayla Gunter

Project Coordinator

Omar Guzman

IT Support Specialist

Abbie Hingstrum

Business Manager

Jeremy Kelly

IT Support Specialist

Whitney La Mont

Partner Success Manager

Todd Lemons

IT Support Specialist

Andrew Lewis

IT Support Specialist

Daniel McCrea

T3 Support Specialist

Mary McCreery

IT Support Specialist

Sarah Meade

IT Service Coordinator

Dave Montag

Director of Partner Engagement

Amy O’Bryan

IT Support Specialist

Chris Page

Remote IT Technician

Jeremiah Perez

Systems Engineer

Justin Porter

Onsite Engineer

Dayton Powell

Service Desk Team Lead

Mike Powell

T3 Support Specialist

Jenna Ross

Tom
Terronez

Chris
Jess

Eric
Jess

Shericka
Battle

Alex
Bishop

Brandon
Bunnelle

Paul
Cano

Uriel
Cerqueda

Jeffery
Cook

Misti
Crabtree

Hank
Crocker

George
Deane

Catherine
Dibblee

Alyssa
Dominacki

Aaron
Drenter

Chris
Dudek

Janel
Faber

Jason
Finklea

Kfir
Fisher

Meghann
Frazier

Zac
Freymann

Chris
Greene

Kayla
Gunter

Omar
Guzman

Abbie
Hingstrum

Jeremy
Kelly

Whitney
La Mont

Todd
Lemons

Andrew
Lewis

Daniel
McCrea

Mary
McCreery

Sarah
Meade

Dave
Montag

Amy
O’Bryan

Chris
Page

Jeremiah
Perez

Justin
Porter

Dayton
Powell

Mike
Powell

Jenna
Ross

Christopher
Seeger

Grant
Slaby

Matthew
Strauch

Daniel
Terronez

Jimmy
Terronez

Eric
Utz

Santia
Vacius

Jenn
Wagner

Sally
Ware

Jackelyn
Watson

Abby
Williams

Jennifer
Wold