True Support Partnership

Just Be A Dentist - Offload Technology Concerns

A True Support Partnership ensures you can focus on dentistry. Our partnership includes services and dental technology experts at your fingertips designed to maximize your success, productivity, ROI, and quality of life.

Onyx Partnership Includes:

  • Unlimited Priority Phone Support
  • Dental Technology Vendor Issue Mitigation (we work with your vendors on your behalf)
  • Hardware & Installation Discounts
  • Practice Management and Digital Imaging Software Upgrades
  • Dental Data Secure Off-Site Backup
  • Email Hosting
  • Anti-Virus and Security Service Renewals
  • Proactive Workstation and Server Monitoring
  • HIPAA Compliance Guidance
  • IT Technology Investment Planning

 


Proactive Support

We're here for you.

We believe prevention is always better than damage control. Our partners enjoy many proactive benefits, including nightly offsite data backup, antivirus and firewall protection, and nightly screenings for vulnerabilities. Because we monitor client systems 24/7, threats are often discovered and fixed before production is impacted.

 

For issues that arise during your workday, our experts are available to help. Even if you aren’t currently a client, call 877-885-1010 to speak with a team member regarding your technical issue.

 


Computer and Technology Integration

Technology that makes sense. 

From new practice technology installation to simple equipment replacements, we do it right the first time. Our expert cabling and technology knowledge ensures your investments work in tandem with practice management and imaging software, and digital imaging equipment. 

 


Phone System and VOIP Solutions

Communicate faster, easier, and better.

We proudly offer VOIP solutions that take your phone system to the next level. 

Benefits Include:

  • Web faxing
  • Patient texting
  • No busy signals
  • Voicemail to email
  • Reduced phone bills
  • Superior voice quality
  • Unlimited local and long distance calls
  • Powerful web-based management
  • Call recordings and robust analytics
  • Free upgrades and additional features

 


Technology Project Management

Experience Professional Commitment

Building and updating a practice is one of the most stressful aspects of dentistry, but with our project management services, rest assured you’re in great hands. We’ll help you confidently purchase and integrate all computers, servers, and networking equipment. We’ll also work closely with your equipment vendor and construction team to ensure smooth project completion. Maximize production right away by focusing on patients and staff; and leave the technology to us.

 


HIPAA-HITECH Compliance

We've got you covered. 

HIPAA-HITECH laws affect the way you store, send, and protect patient information. Failure to comply with constantly evolving regulations often results in hefty noncompliance fines, upset patients, and compromised confidential information.

 

We help navigate the evolving compliance landscape to minimize security breaches in practices like yours.  Our clients are notified of HIPAA-HITECH changes and how to address them. Contact us to learn more about compliance consulting for your practice. 

 


Off-Site HIPAA Backup - Dental Data Secure

24/7 Data Updates and Protection.

Dental Data Secure is our complete backup solution that ensures your data is always safe and updated. Our level of data protection and encryption exceeds HIPAA compliance guidelines. We eliminate human-error and the need for tape drives, tapes, flash drives, portable hard drives, and expensive software.  Installation is quick and simple as we setup and configure the software safely and remotely without any on-site visits.

Features:

  • Monitored and managed 24/7
  • Daily automated backups
  • No hardware or software needed
  • HIPAA compliant
  • Encrypted data transfer
  • Files can be backed while in use
  • Database backup
  • 30-Day backup history
  • Remote administration
  • Daily backup email reports

 


HIPAA Encrypted Email - Secure Practice Mail

Don't Risk It. 

Secure Practice Mail is an encrypted end-to-end email service that ensures all patient information sent from your office is protected until the proper person receives it. It works on all platforms (PC, Mac, Android, iOS, etc.) We don’t require a change of process or transfer of pins/passwords. Most importantly, our product is HIPAA compliant, not just implied. Learn more about Secure Practice Mail here