For billing and invoice questions, please email our Finance Team at accounting@medixdental.com.
Get Started
Our team is excited you have decided to partner with us! We hope you will utilize our library to train new team members, educate your current team, and reference as needed to help fully utilize our partnership.
Overview of Our Onboarding Process
From initial discussions, quoting to partnership onboarding, we will guide you through our efficient process.
Introduce Medix to Your Team
Newly partnered with us? Use this email template to introduce us to your entire team.
How to Submit a Ticket
Feel free to utilize this video to train current and future team members on the proper way to submit a support ticket.
Support
Our team is always here and ready to help you whenever you need it. Use our support resources to get access to our “ready to help” team as soon as possible.
Reference Documents & Videos
Look here for up-to-date materials that you can share with your team and use to train them further about current trends, best practices, and more!Frequently Asked Questions
We have one of the highest response times in the industry due to how we structure our support team. If you have questions or concerns, please reach out to your account manager.
End-user Help Desk Support includes connectivity support to local and network printers, as well as compatibility and driver issues. Our team can also configure and install printers for partners upon request.
The equipment we choose to work with is vetted on quality, reliability, and performance. When we recommend a piece of equipment, we aren’t just vetting it for your current practice state, but for future growth as well. We have a list of specifications for each piece of equipment, which makes matching this exact piece of equipment a little challenging when you go to buy it on your own. If you are still interested in buying your own equipment, there are a few things you should know before you go shopping. Check out this article for all details.
Yes! Vendor mitigation is one of the aspects our practices love most about partnering with Medix. Our team works with vendors every day. They are very knowledgeable about industry vendors and products, which saves your team a lot of frustration (and time) along the way.
For all support-related inquiries, please submit a support ticket. For billing and invoice questions, please email our finance team. For everything else, you can reach out to your account manager!
This varies depending on the specific hardware we are working with and if it requires scheduling our onsite team to do the installation/replacement. Please reach out to your account manager to discuss further and obtain a better timeframe.
It is industry standard, as well as Medix standard, to replace your hardware once it hits 5 years old. The reason for this is, that most warranties expire after 5 years, and performance begins to deteriorate. Ensuring your hardware is up to date will help ensure your technology is performing as it should, which will eliminate many issues that could possibly arise due to outdated equipment.
Satisfaction surveys go to all partners that have submitted a ticket within a certain timeframe. However, we welcome all feedback you may have. Please feel free to reach out to your account manager and they will share the feedback accordingly with the Medix team.
You will receive various communication through hardware reports (issued at least two times a year), account management check-ins, satisfaction surveys, and company-wide communication as needed.
