November 2nd, 2026
Best Dental AI Receptionists for Multi-Location Groups (2026)
Industry Research — AI in Dentistry
Lunch breaks, after-hours calls and the Monday rush all leave gaps in phone coverage. Across a group, those gaps can hit several offices at once.
A dental AI receptionist is software that answers a practice’s phone line, talks with patients in plain language, and books, moves or cancels appointments in the practice management system, handing the call to staff when it needs a person. Almost every ranking list for this topic is written by a vendor that ranks itself first. Medix sells none of these eight, so we read each one’s own product pages and public terms and checked them against the PMS makers’ directories: what each says it writes to, what its terms say about recording consent and training, whether a BAA is offered, and how the price scales.
Why an AI Receptionist Is a Vendor Decision, Not a Phone Setting
When groups ask me where AI earns its keep, my answer has been consistent. Overflow and simple-task call volume through an AI receptionist, so staff can be focused and present with the patient in front of them.
What gets underestimated is that you are adding a vendor with access to your schedule and patient information. Check its write permissions, recording practices and consent terms before rollout. I have seen a practice spend somewhere over 40 to 60 hours training an AI vendor on how to handle dental calls, and the result still trailed vendors that already understood dentistry. That is why every tool on this list is built for dental, and why general answering services are left out.
Across a group, the setup has to account for each office. Check call routes, PMS versions, escalation contacts and which legal entities the contract covers, because the next acquisition may bring a PMS you did not choose.
The 8 Best Dental AI Receptionists for Groups in 2026
Each vendor below was read on its own product, pricing and legal pages, then checked against the two PMS directories a buyer can verify in a minute: Henry Schein One’s authorized vendor list and Open Dental’s vendor directory. Each entry pairs what the vendor publishes with the group it fits, and product capabilities are vendor claims we did not test hands-on.
| Vendor | Inbound call scope, per vendor | Vendor-stated PMS support | PMS directory listing | BAA, per public pages | Public terms: recording consent and training | Published price |
|---|---|---|---|---|---|---|
| Rondah AI | Overflow and after-hours calls | Dentrix Enterprise, Dentrix Ascend, Eaglesoft, WinOMS confirmed, ABELDent live | Henry Schein One: Dentrix | Part of onboarding | Not found. Training: not stated | None published |
| Viva AI | Calls, texts, chat and email, 24/7 | “All major” PMS, no named list on the pages read | Henry Schein One: Dentrix, Ascend | Signed for every practice | On the customer. Training: customer-created finetuned models | $349 to $1,199 a month, or per provider |
| Dentina.AI | Calls 24/7, outbound add-on | 11 named, including Open Dental, Dentrix, Eaglesoft, Denticon | Not listed | Named in its privacy policy | On the practice. Training: not stated | $299 or $399 a location a month, billed annually |
| CareStack VoiceStack | Calls 24/7 inside its phone system | Open Dental, Dentrix, Dentrix Ascend, Eaglesoft, Denticon, CareStack | Both: Henry Schein One Voice, Open Dental Phone Integrations | CareStack publishes a BAA | On the customer. Training: not stated | Behind a contact form |
| Weave AI Receptionist | Calls and texts, 24/7 | Books “right to your calendar” on qualified dental PMS | Both: Henry Schein One (no Voice tag), Open Dental | Published BAA | On the customer. Training: de-identified call data may train its AI | Platform from $199 a month, receptionist price and unit unconfirmed |
| Arini | Calls, plus online scheduling | Says it syncs cloud and on-premise PMS, names systems only in blog guides | Henry Schein One: Ascend | Blog mention only | Blog guidance, no customer agreement found. Training: not stated | None published |
| Peerlogic (Aimee) | Calls and missed-call texts, 24/7 | Dentrix, Open Dental, Denticon, Eaglesoft | Not listed | Stated in a CEO letter on its blog | General clause in its DPA. Training: never on live conversations, synthetic data from de-identified records | $699 a month with AI voice ($399 without), Enterprise by quote |
| Planet DDS Agents+ | Outbound agents documented, inbound only in a client story | Denticon | Denticon is Planet DDS’s own PMS | Referenced in its AI addendum | No page says it records. Training: no training on customer data or output, owns models built from aggregated data | $0.25 to $0.33 a minute (outbound agents) |
1. Rondah AI: Connector Status Published PMS by PMS
Rondah AI sells itself to DSOs first, pairing its receptionist with an operations command center that rolls call outcomes up across locations. Each office gets its own hours, appointment types and escalation contacts.
Where it shines: its DSO page states connector status system by system. Rondah says booking, rescheduling, cancellation and patient creation are confirmed on Dentrix Enterprise, Dentrix Ascend, Eaglesoft and WinOMS, with version and deployment limits still to scope. ABELDent is live and CareStack is in development, and it tells buyers that “a connector build commitment is separate from a live connection.” That distinction separates a working connector from a promise.
Where I’d hesitate: no public pricing, and the BAA is described as “part of onboarding” rather than published. Get both in writing before the pilot, not after.
Best for: groups with a mixed PMS footprint from acquisitions that want written connector status for every location before they sign.
2. Viva AI: Published Pricing and Per-Location Identity
Viva AI says it answers calls, texts, website chat and email around the clock in more than 100 languages and writes to the schedule in real time. Henry Schein One authorizes it for Dentrix and Dentrix Ascend.
Where it shines: it publishes real numbers. Credit plans run $349 to $1,199 a month. Its unlimited option costs $350 a month for the first provider plus $150 a month for each additional provider, and a provider who works at two of your locations counts once. The optional Full Platform phone system adds $300 a location a month, and DSO group pricing is quoted separately. Its DSO setup keeps each office’s name, providers and insurance rules, with cross-location routing.
Where I’d hesitate: the pages I read never name which PMS systems “all major” covers, so confirm your exact versions. Its FAQ says “most patients don’t realize it’s AI until the end of the call, or at all.” Ask what the greeting discloses and set your group’s policy before rollout.
Best for: groups that want a price they can model across locations before the first sales call.
3. Dentina.AI: Eleven Named PMS Systems and Published Starting Prices
Dentina.AI is built by a dentist and says it keeps your existing phone carrier through call forwarding, writing every booking, reschedule and cancellation back to the PMS. It also appears in our guide to AI tools for dental practices.
Where it shines: it names eleven systems, including Open Dental, Dentrix, Dentrix Ascend, Dentrix Enterprise, Eaglesoft, Curve, Denticon and Cloud9. Published pricing starts at $299 a month for Standard and $399 for Premium per location, billed annually, for up to three providers. A DSO tier adds role-based access, audit logs and cross-office routing.
Where I’d hesitate: warm transfer and emergency forwarding sit in Premium, not Standard, and neither PMS directory lists Dentina. Ask how each connection is authorized and maintained.
Best for: groups that inherited several PMS platforms and want one receptionist with a published per-location starting price.
4. CareStack VoiceStack: Phone System and Receptionist in One
VoiceStack, from CareStack, builds its AI receptionist into a full cloud phone system. VoiceStack says it books, cancels and reschedules in real time, handles English and Spanish, and can balance calls across locations.
Where it shines: it is the only vendor here filed as a phone integration on both directories, authorized for Voice on Dentrix and Dentrix Ascend by Henry Schein One and listed under Phone Integrations by Open Dental. VoiceStack says it plays a brief recording disclosure “if required,” and its terms still put consent on the customer.
Where I’d hesitate: the receptionist sits inside VoiceStack’s phone platform, so confirm number porting, carrier arrangements and existing phone contracts office by office. Its pricing page asks for contact details before it shows rates.
Best for: groups already planning to replace phones at acquired offices that want one vendor to own both layers.
5. Weave AI Receptionist: Inside a Platform Many Offices Already Run
The Weave AI Receptionist answers calls and texts 24/7, books and reschedules “right to your calendar” on qualified dental PMS, and hands calls to staff. Without a qualified PMS, it captures appointment requests for your team to review and schedule, and real-time language switching is listed as coming soon. Weave’s sale to Francisco Partners closed on October 26, 2026.
Where it shines: if your offices already run Weave for phones, texting and reviews, the receptionist lands in the inbox staff already use. Weave publishes its BAA, and Henry Schein One and Open Dental both list it as an integration vendor.
Where I’d hesitate: its AI terms say all interactions “may be recorded for quality assurance, training, and service improvement purposes,” and that de-identified call records and transcripts may train its voice systems. Weave publishes a platform starting price of $199 a month with no unit stated, so ask whether the receptionist is included.
Best for: groups standardized on Weave that want AI coverage without adding another vendor to every location.
6. Arini: Enterprise Call Operations and Group Reporting
Arini says it answers, books and escalates within rules your team sets, and its Watchtower dashboard breaks results down by location, provider and campaign. For large groups it embeds engineers through a discovery week, and it names MB2 Dental as a customer.
Where it shines: Arini is selling an operating program for enterprise groups, not a phone add-on. It says it switches languages mid-call and has QA agents review every call, so ask how your central team can inspect those reviews.
Where I’d hesitate: its product pages name no PMS systems and make no HIPAA, SOC 2 or BAA statement, and the trust center link in its footer is a placeholder. Henry Schein One lists it for Dentrix Ascend only. Request the BAA, a current security report and supported PMS versions in writing before the pilot.
Best for: larger groups that want a vendor to design call operations with them across many offices.
7. Peerlogic (Aimee): Full Phone Platform With Group Analytics
Peerlogic pairs its Aimee assistant with phones, texting, web chat and analytics. Peerlogic says Aimee answers, texts back missed calls and books after hours, and the enterprise tier rolls up multi-location analytics with benchmarking.
Where it shines: it names native integrations with Dentrix, Open Dental, Denticon and Eaglesoft, and its training position is among the clearest here: it says it never trains its models on live conversations and builds synthetic training data from de-identified patient data. Its pricing page lists Professional at $399 a month, and Premium adds the AI voice, text and chat at $699 a month. Peerlogic also claims SOC 2 certification.
Where I’d hesitate: the multi-location analytics sit in an Enterprise tier priced by quote, neither directory lists it, and the SOC 2 claim gives no report type. Ask for the report, the BAA and which requested features are live today versus on the roadmap.
Best for: groups replacing phones and front-desk analytics at the same time across a growing set of offices.
8. Planet DDS Agents+: Denticon Calling Agents With an Inbound Option
Planet DDS Agents+ runs AI agents inside Denticon, so every outcome writes back to the same schedule and patient record. Most of its published pages cover outbound agents for confirmations, recall and no-shows.
Where it shines: Planet DDS describes the agents as working from live Denticon data and writing outcomes back to Denticon. For its outbound agents it says they verify identity, call only during configured office hours and escalate to staff.
Where I’d hesitate: the inbound receptionist appears in a Planet DDS client story rather than on a product page, and the published price of $0.25 to $0.33 a minute is stated for the outbound agents. Ask for the receptionist’s pricing, escalation controls and documentation before you plan around it.
Best for: Denticon groups that want inbound and outbound calling inside their PMS rather than beside it.
What the Contracts Say About Recording and Training
When we read the public terms of ten AI phone vendors for our dental AI recording consent study, six made the customer responsible for recording notice or consent, and none took that duty on itself.
Check how each agreement defines “customer,” which of your entities it covers, and who sets up the notice on every route the AI answers. That includes after-hours and overflow lines that never touch your main greeting.
Training is the second thing to read. Weave’s terms permit training its voice systems on de-identified call records and transcripts. Peerlogic says it never trains on live conversations and builds synthetic training data from de-identified patient data. Planet DDS excludes customer data and output from training but owns models derived from aggregated, de-identified data. Our review of what dental AI vendors publish about HIPAA and patient data found that spread across most categories, not just phones.
How to Pilot One Location Before You Sign for Twenty
You do not have to go all in. Have a vendor risk assessment done, ask the tough technical and data protection questions, then pilot at one office. Five questions do most of the work:
- Which PMS versions does your connector write to today, and which are only committed? Get it per location.
- Is the price per location, per provider or per minute, and what happens at the next acquisition?
- Does the BAA cover every legal entity in the group, or only the one that signs?
- Does the product play a recording notice, and on which lines?
- What happens when a transfer to staff goes unanswered at 6:40 p.m.?
Run the pilot on the office with your messiest schedule, not your cleanest, and test booking, rescheduling, cancellation and an unanswered transfer. If something fails, work it through with both the receptionist vendor and your PMS vendor before you blame either one. PMS sprawl is often the real constraint, which is why our comparison of the best dental PMS software for groups matters before the next acquisition.
Choosing a Dental AI Receptionist for Your Group
If your group runs Denticon, ask Planet DDS to document its inbound receptionist before you shortlist it, and meanwhile test inbound options that name Denticon, such as Dentina, Peerlogic and VoiceStack. If your offices sit on Dentrix and Dentrix Ascend, start with the vendors Henry Schein One authorizes for them. Viva, VoiceStack and Weave are listed for both, Rondah for Dentrix and Arini for Dentrix Ascend. If acquisitions left you on four PMS platforms, Dentina and Rondah publish the broadest per-system detail. If you are replacing phones anyway, compare VoiceStack, Peerlogic and the phone platform you already run, which our dental office phone systems guide covers.
Picture the first acquisition after rollout. The new office runs a PMS your receptionist doesn’t support, the seller’s phone contract has eight months left, and patients there have never heard the recording notice. Use those three scenarios to test your shortlist before you sign.
Dental AI Receptionist FAQs
Is an AI receptionist HIPAA compliant?
A “HIPAA compliant” label does not show that your deployment meets HIPAA. HHS does not certify products as HIPAA compliant. What you can verify is whether the vendor signs a Business Associate Agreement, what that BAA lets it do with de-identified data, and whether it holds an audited security report such as SOC 2 Type II. Your practice still owns the risk analysis and access controls, and recording consent is a separate state-law question. Treat the badge as a claim to check.
Can an AI receptionist verify dental insurance?
Answering an insurance question and verifying eligibility are different jobs. Viva says its receptionist answers insurance and provider questions on the call, Weave lists insurance verification as its own dental feature, and Arini markets verification alongside its receptionist. Ask whether the receptionist checks eligibility with the payer in real time or only collects the patient’s plan details for staff to verify. Benefits estimates and complex coverage questions should still route to a person.
Does an AI receptionist work with Open Dental?
Several vendors here name Open Dental, including Dentina.AI, Peerlogic and VoiceStack. Open Dental’s own vendor directory lists VoiceStack under Phone Integrations and Weave under patient communications, and none of the others. A missing listing does not prove a connection is broken, but it does mean the vendor was not in the directory we checked. Ask the vendor to book, reschedule and cancel a test appointment in your own database before you sign.
Posted in AI in Dentistry
